Frequently Asked Questions (FAQs)


Frequently Asked Questions (FAQs)


What are some of the ways people lose their vision?
Some of the most common ways are macular degeneration, glaucoma, and cataracts; but the number one cause of vision loss in the country among working-age adults is diabetes. Other causes include accidents, strokes, high blood pressure, violence, HIV/AIDS and other autoimmune deficiencies. In addition, there are also other causes of vision loss specific to newborns and young children.

I don’t live in the Atlanta area. Can I still receive services?
Our primary service area is in the 28-county Atlanta metro area, but some of our clients travel to CVI from other areas of Georgia due to services not being available in their area. We occasionally offer satellite clinics in partnership with eye practices in communities outside of Atlanta. Call 404-875-9011 for locations.

Why did my optometrist/ophthalmologist refer me to your agency?
We get many referrals from local eye doctors whose patients have lost a significant amount of vision. Doctors submit these referrals with hopes that CVI can assist their patient by providing low vision aids or by teaching them independent living skills. While optometrists and ophthalmologists determine eye health from a medical perspective, CVI’s programs help with education, training and learning how to use remaining vision.

I am not totally blind, can you still help me?
Yes, we can assist with a variety of levels of vision loss. Our clients range from low vision to total blindness.

I don’t have much income, but I still need your services. Can you still help me?
CVI accepts Medicare, Medicaid, and most Medicare Advantage and private insurance plans in Georgia. We also offer private pay options for services not covered by insurance. Financial assistance is available based on income and household size. For more information, contact CVI at 404-875-9011.

What is a low vision evaluation and how do I make an appointment?
A low vision evaluation includes meeting with a low vision specialist doctor who will assess your needs for low vision aids and devices. It is not a traditional exam so your eyes will be not be dilated and medication will not be prescribed. During your appointment you will also meet with an occupational therapist and receive recommendations of various devices such as high powered magnifiers, talking products and writing and large print aids.

In order to make an appointment, you must submit the results of your most recent eye exam (within the last 12 months) and an application to the CVI. Once that paperwork has been received, you will be contacted to schedule an appointment. The Low Vision Clinic offers low vision evaluations by appointment on Tuesday, Wednesday and Thursday. Call 404-875-9011.

Do you perform eye exams?
No, we do not perform eye exams. You can call CVI for more information at 404-875-9011. They will give you resources to assist.

What type of classes/training will you provide to help me be more independent?
CVI provides a variety of training classes such as braille, white cane travel, computer assistive technology, cooking and meal preparation, completing household chores, financial management, and emergency preparedness. Visit Adult Services to learn more.

Do you provide services for children?
Yes, we provide services for ages 3 and up school-age children through our Children and Youth programs. We provide one-on-one training, education resources, guidance, parental support, summer camps and social outings. For children younger than 3, please contact Georgia PINES.

I just lost my vision and need someone to talk to about it, do you provide counseling or a support group?
Yes, we provide support groups and counseling resources. You can visit our support group page for more details on the various groups, meeting dates and times. For counseling resources, contact the CVI at 404-875-9011.

How do I manage my diabetes now that I am blind?
Accessible diabetes supplies and devices are available to purchase in the VisAbility Store located on the first floor at CVI.

Where can I purchase magnifiers and other devices to help me see better?
Low vision aids and devices can be purchased at our VisAbility Store located on the first floor of CVI at 739 W. Peachtree St. NW. You can visit the store in person or contact the store manager for assistance. People served in the clinic and/or adult services qualify for an initial discount on low vision aids and devices.

My relative needs help at home. Can you come out and assist?
Yes, CVI can provide in-home follow up for clinic clients within a 15 mile geographic range of CVI. A occupational therapist can assist clients with proper use of aids and devices in the home as well as provide guidance/suggestions on safety and other navigation methods. Adult Services clients may schedule in-home orientation and mobility or other training classes. We do not provide ongoing in-home assistance with daily tasks (such reading mail or computer assistance).

Do you help people who are blind or visually impaired find employment?
No, but as part of our collaboration with Georgia Vocational Rehabilitation Agency, we provide assistive technology training and resources about workplace accommodations.

When are you open?
We are open Monday through Friday from 8:00 a.m. until 4:30 p.m. Our VisAbility Store is open Monday from Noon to 4 p.m., Tuesday through Thursday 8:30 a.m. to 4:30 p.m. and Friday by appointment only.

Do you provide transportation to your center?
No, unfortunately we do not provide transportation. However, our location is on the MARTA bus line and we are within one block walking distance from the North Avenue MARTA station. We do assist clients with applying for MARTA Mobility services after they have been through the clinic. Also check with your county senior services for possible transportation options.